Trust & Safety Last update 3 months ago

Welcome to Shaqqi's Trust and Safety Center

At Shaqqi, we are committed to creating a secure and reliable environment for all our users. Whether you're a freelancer or a client, your safety and trust are our top priorities. We have implemented several measures to ensure that our platform remains a safe and trusted place to connect, collaborate, and conduct business.

1. Verification and Background Checks

1.1 User Verification We require all users to verify their identities through a secure verification process. This includes verifying email addresses and phone numbers to ensure that all members are who they say they are.

1.2 Freelancer Screening We conduct thorough background checks on freelancers to verify their credentials, skills, and experience. This helps us maintain a high standard of quality and trustworthiness on our platform.

2. Secure Transactions

2.1 Payment Protection All payments made through Shaqqi are processed securely through our trusted payment partners. We use industry-standard encryption and security measures to protect your financial information.

2.2 Escrow Service To ensure fairness and transparency, we offer an escrow service. This means that funds are held securely until both parties are satisfied with the completed work. This protects both clients and freelancers from potential disputes.

3. Privacy and Data Protection

3.1 Data Security We take the security of your personal data very seriously. Our platform employs advanced security measures, including encryption, firewalls, and secure servers, to protect your information from unauthorized access, disclosure, alteration, and destruction.

3.2 Privacy Policy Our comprehensive Privacy Policy outlines how we collect, use, and protect your personal information. We are committed to complying with all applicable data protection laws and regulations.

4. Community Guidelines

4.1 Respectful Communication We expect all users to communicate respectfully and professionally. Harassment, discrimination, and abusive behavior are strictly prohibited. Any violations of this policy may result in account suspension or termination.

4.2 Quality Standards Freelancers are required to adhere to high-quality standards when delivering services. Clients are encouraged to provide honest feedback and ratings to help us maintain the quality of services on our platform.

5. Dispute Resolution

5.1 Dispute Resolution Process In the event of a disagreement between a client and a freelancer, we offer a structured dispute resolution process. Our team will work with both parties to resolve the issue fairly and efficiently.

5.2 Mediation and Arbitration If a resolution cannot be reached through our standard process, we offer mediation and arbitration services to help resolve more complex disputes.

6. Educational Resources

6.1 Safety Tips We provide educational resources and safety tips to help users navigate our platform safely. These resources cover topics such as secure communication, recognizing fraud, and best practices for working online.

6.2 Webinars and Workshops We regularly host webinars and workshops on topics related to trust and safety, helping our users stay informed and protected.

7. Reporting and Support

7.1 Reporting Mechanisms Users can report any suspicious activity, harassment, or violations of our terms and policies through our reporting mechanisms. Our team reviews all reports promptly and takes appropriate action.

7.2 Customer Support Our dedicated customer support team is available to assist you with any trust and safety concerns. You can reach us via email, chat, or phone for prompt assistance.

8. Continuous Improvement

8.1 Feedback Loop We continuously seek feedback from our users to improve our trust and safety measures. Your input is invaluable in helping us create a safer and more reliable platform.

8.2 Regular Updates We regularly update our trust and safety policies and procedures to adapt to new challenges and ensure that we are providing the best possible protection for our users.